BeFocus (the “system”, “we”) is clinical management software for optical businesses. We are committed to protecting your privacy and safeguarding your personal information in accordance with applicable privacy and data protection laws.
2. Types of Information Collected
We collect the following types of information:
Identifying details: full name, ID number, date of birth
Medical information: vision prescriptions, medical conditions (diabetes, blood pressure, glaucoma), medications
Business information: order history, products, appointments
3. Purposes of Using Information
Clinical management of eye exams and prescriptions
Managing orders, deliveries, and inventory
Sending reminders for periodic exams
Customer service and ongoing communication
Compliance with legal and regulatory requirements
4. Information Security
We use strict security measures to protect information, including:
Encryption of data at rest and in transit (TLS 1.3, AES-256)
Role-based access control (RBAC)
Full logical separation between different organizations
Automatic daily backups
Full logging of access events and actions (Audit Log)
Storage on secure cloud infrastructure (AWS) compliant with SOC 2 standards
5. Sharing Information with Third Parties
We do not sell, rent, or share your personal information with third parties, except in the following cases:
Essential service providers for system operation (cloud hosting, communication services), subject to data processing agreements (DPA)
When required by law or a competent authority
With your explicit consent
6. Your Rights
In accordance with privacy laws, you have the right to:
Review information stored about you
Correct incorrect or inaccurate information
Request deletion of information, subject to legal obligations
File a complaint with the relevant privacy authority
7. Data Retention
We retain information as long as it is necessary for the purposes for which it was collected, or as required by law, including obligations to retain medical records.
8. Policy Changes
We may update this Privacy Policy from time to time. Material updates will be sent to you by email and published on this page.